To ensure your shopping experience, we offer reasonable return and refund services. Please read the following policy carefully before applying for after-sales service.
Customers can apply for returns within 30 days of receiving the goods.
Applications submitted after the specified period may not be accepted.
Returned goods must meet the following conditions:
Goods are in normal condition
No human-caused damage
Does not affect resale
All accessories are complete.
After receiving and confirming that the returned goods meet the requirements, the refund will usually be returned to the original payment method within 3 days.
The actual arrival time may vary depending on the processing time of the payment platform or bank.
Returns may not be processed in the following situations:
Exceeding the return period
Human-caused damage
Missing important accessories
Special clearance items marked as non-returnable/non-exchangeable
Users can contact the after-sales team through customer service to submit a return application.
After confirmation by customer service, further return instructions will be provided.
Return Address: Arauti Kalea 1, Barakaldo, BI, 48903
Due to the merchant’s long-term continuous losses, the website is currently clearing out its inventory at a loss.
Some items have limited stock and will not be restocked after they are sold out. Even during the clearance sale, we will do our best to ensure a normal after-sales service experience for our customers.
